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RETURNS

DO YOU HAVE A SATISFACTION GUARANTEE? Yes. If an item is defective in any way or you simply are not satisfied with your purchase, Sturdyphones.com offers a 30 day satisfaction guarantee on all new products .   RETURN POLICY   MAKE SURE YOU SEND AN ITEM/S BACK WITHIN 30 DAYS FROM THE DATE OF PURCHASE.  AFTER 30 DAYS, THE PRODUCT/S FALLS UNDER THE MANUFACTURERS WARRANTY AND CANNOT BE RETURNED TO STURDYPHONES.COM. AFTER 30 DAYS, PRODUCT/S MUST BE SENT TO THE ORIGINAL MANUFACTURER.   For returns up to 30 days, pack the unit in its original box with all included accessories. BEFORE YOU SHIP, CALL US AT 251-447-9500 FOR AN RA NUMBER. WRITE THE RA (Return Authorization) NUMBER ON THE OUTSIDE OF THE BOX. Send item/s to be returned to:   Sturdyphones.com Attention: Returns / (your RA#) 2200 Wheless Lane Austin, TX 78723-2097   Please remove batteries from electronic items before shipping.   Upon arrival please allow 1-2 Business days for your new order to ship out or your credit card to be credited. All orders placed and cancelled or refused upon delivery will be subjected to a 10% processing fee on top of our shipping costs. All returns that do not follow our return procedures will be subject to a 10% processing fee. Any damage to original packaging or missing interior packaging will be subject to a 10% penalty fee. (i.e. manuals, warranties, tape on the manufacturer’s box, etc.) A charge will be assessed for accessories missing from the box. NO RETURNS OR EXCHANGES WILL BE MADE IF THE UPC HAS BEEN REMOVED FROM THE BOX. NO RETURNS OR EXCHANGES WILL BE MADE WITHOUT ORIGINAL PACKING. All information submitted to Sturdyphones.com is held private. We DO NOT sell any customer information. Our site uses cookies. "Cookies" are files that are stored in your computer so that web servers can access certain information you've already provided in the past. This information is used ONLY for the purpose of processing your order: shipping address in order to ship your order, e-mail address to send your receipt and tracking information, billing address to verify the identity of the cardholder, and phone number so that we can call you if there's a problem with your order. All customer information is encrypted and stored in our database and gets sent to our server via 128-bit Secure Server Certificate.   WHEN IS MY CREDIT CARD CHARGED? Once an order is placed and is completed, it is processed, run through an address verification, and then charged. This process allows us to immediately spot unauthorized fraudulent charges. All orders that have been cancelled after being charged are subject to a cancellation fee.   IS YOUR SITE SECURE? As you proceed with your purchase, rest assured that we're hosted on a secured server and protected by 128-Bit secure server certificate. None of our customer information is released and is all confidential.   TERMS OF USE AND DISCLAIMER Sturdyphones.com offers a full range of products produced by a variety of manufacturers. Please note that Sturdyphones.com DOES NOT in any manner allege any affiliation between the manufacturers and our company. By placing an order with Sturdyphones.com you acknowledge and agree that at NO time is Sturdyphones.com making any representation or warranty regarding the products purchased by you the consumer. ALL WARRANTIES ARE PROVIDED BY THE PRODUCT MANUFACTURER. We strive to provide accurate and reliable information about our products and services. However, human mistakes do happen and we cannot be responsible for any typographical errors and reserve the right to cancel orders due to such occurrences. If you are browsing our site and notice something that may seem questionable (i.e. misspellings or incorrect product information) please be kind enough to send us an email at: sturdyphones@gmail.com. We would greatly appreciate it.   BY USING THIS SITE AND/OR ANY SERVICES RELATED THERETO, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF USE AND DISCLAIMER. Sturdyphones.com 2200 Wheless Lane Austin, TX 78723-2097. sales@sturdyphones.com

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